Privacy Policy

2.1. Information Provided by Your Agency

When your Agency creates an account for you, we receive information including: full name, email address, phone number, employee ID, job title and role, hire date, work location, department or team assignment, and other employment-related information your Agency provides.

2.2. Information You Provide Directly

When you use the Services, you may provide: profile photograph, preferred name or display name, language preferences, ratings and feedback on training content, responses to surveys or assessments, quiz and assessment answers, communications you send to us or through the Services, and any other information you choose to provide.

2.3. Information Collected Automatically

2.4. Cookies and Similar Technologies

We use cookies, pixel tags, web beacons, and similar technologies to collect information about your interactions with the Services. This includes: Session Cookies (temporary cookies that maintain your login state and session information), Persistent Cookies (cookies that remain on your device to remember preferences and settings), Analytics Cookies (cookies that help us understand how users interact with the Services, including third-party analytics tools), and Marketing Cookies (cookies used to deliver relevant advertisements and track campaign effectiveness).

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Services.

2.5. Information from Third Parties

We may receive information about you from third parties, including: identity verification services, analytics providers, marketing partners, publicly available sources, and other users who provide information about you (e.g., Agency administrators).

3.1. Providing and Improving the Services

Creating and managing your account; delivering training content and tracking your progress; generating certificates and completion records; providing administrative tools to your Agency; personalizing your experience; responding to your inquiries and providing customer support; analyzing usage patterns to improve the Services; developing new features and functionality; conducting research and analytics; and ensuring the security and integrity of the Services.

3.2. Communications

Sending transactional messages (account activation, training assignments, reminders, compliance deadlines); sending service updates and administrative notices; sending promotional communications (with your consent or as permitted by law); and responding to your requests and inquiries.

3.3. Analytics and Product Improvement

Monitoring and analyzing usage trends and preferences; recording and analyzing user sessions to understand how users interact with the Services; identifying areas for improvement and optimization; and engaging third-party consultants and analytics providers to assist with product development.

3.4. Legal and Compliance

Complying with applicable laws, regulations, and legal processes; protecting our rights, privacy, safety, or property; enforcing our Terms of Use and other agreements; detecting, preventing, and addressing fraud, security breaches, or technical issues; and supporting your Agency's regulatory compliance requirements.

3.5. Marketing and Business Development

Contacting inactive users regarding employment opportunities or services that may be of interest; sharing information with third parties for marketing purposes as described in Section 4; and analyzing data to improve our marketing efforts.

4.1. With Your Agency

We share information with your Agency (employer) to enable them to manage training, monitor compliance, and fulfill their obligations as your employer. This includes your training history, completion records, quiz scores, time spent on training, login activity, feedback and ratings, and other usage data.

4.2. With Service Providers

We share information with third-party service providers who perform services on our behalf, including: cloud hosting and infrastructure providers, email and communication service providers, SMS and text messaging providers, analytics and product improvement tools, payment processors, customer support platforms, professional consultants, auditors, and advisors, and security and fraud prevention services.

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.3. With Third Parties for Marketing Purposes (Inactive Users)

If you have been inactive for three (3) months or more (meaning you are no longer employed by an Agency that uses our Services), we may share your personal information with third parties for marketing and recruitment purposes, including: home health agencies and healthcare employers, healthcare staffing and recruitment companies, job boards and employment platforms, and lead generation companies in the healthcare industry.

This sharing is intended to help connect you with employment opportunities in similar industries. You may opt out of this sharing as described in Section 7.

4.4. For Legal Reasons

We may disclose your information if we believe it is necessary to: comply with applicable laws, regulations, or legal processes; respond to lawful requests from government authorities, including law enforcement; protect our rights, privacy, safety, or property, or that of our users or the public; enforce our Terms of Use or other agreements; and detect, prevent, or address fraud, security issues, or technical problems.

4.5. Business Transfers

If Propelyee is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.6. With Your Consent

We may share your information with third parties when you direct us to do so or provide your consent.

4.7. Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including research, analytics, benchmarking, and marketing.

7.1. Account Information

You may update certain account information through the Services or by contacting your Agency administrator.

7.2. Promotional Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those messages. You may opt out of promotional SMS messages by replying STOP to any promotional text. Even if you opt out of promotional communications, we may still send you transactional messages related to your account and training.

7.3. Location Information

You may disable precise location collection by adjusting the permissions on your mobile device. Note that disabling location services may affect certain features of the Services.

7.4. Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that removing or rejecting cookies may affect the availability and functionality of the Services.

7.5. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) or Global Privacy Control (GPC) signals. Propelyee does not currently respond to DNT or GPC signals. As such, our data collection and use practices will remain unchanged regardless of any DNT or GPC signals received.

7.6. Opting Out of Sale of Personal Information

If you are an inactive user (not employed by an Agency using our Services for three months or more) and do not wish to have your personal information shared with third parties for marketing or recruitment purposes, you may opt out by contacting us at legal@propelyee.com with the subject line "Opt Out of Data Sharing."

7.7. State Privacy Rights

If you are a resident of a state with applicable privacy laws granting you specific rights regarding your personal information (such as California, Colorado, Connecticut, Nevada, Utah or Virginia,), you may have the right to: know what personal information we collect about you; request deletion of your personal information; opt out of the sale or sharing of your personal information; access your personal information in a portable format; correct inaccurate personal information; and not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at legal@propelyee.com. We will respond within the timeframes required by applicable law.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, personal information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this personal information would include a list of the categories of the personal information that was shared and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. To submit your request, send an email to legal@propelyee.com with the phrase "California Shine the Light" and include your mailing address, state of residence, and email address.

Please note that certain information, including training completion records, certificates, and compliance data, may be retained as reasonably necessary for your Agency's legal and regulatory obligations, notwithstanding any deletion request.

We may need to verify your identity before processing your request. If we are unable to verify your identity, we may deny your request.